Two things are charged separately
Smart ID cards are hardware, charged once per card. The monthly fee is a service charge per activated card, covering the SIM, data, maintenance and the platform. They cancel differently, so they are treated separately below.
How the monthly charge stops
Billing follows activated cards, not headcount on paper. The charge begins when a card first reports its position after delivery, prorated for that month. Return or deactivate a card and the monthly charge stops from that point, also prorated.
You are not billed for employees who leave, only for cards that are active. A delivered but never-activated card is not billed at all.
Cancelling your subscription
You can stop using SmartTrakr at any time. Your data is retained for your configured retention window and exported on request before deletion.
To be confirmed: The notice period for cancellation, and whether any portion of a prepaid period is refundable, are being finalised.
Faulty cards
If a card is faulty we deactivate its SIM so it stops reporting, and issue a replacement. Report it through your account or the contact page.
To be confirmed: The warranty period, what counts as a fault versus damage, and the charge for a replacement outside warranty or for a lost card are being finalised.
Returning hardware
To be confirmed: Whether unused cards can be returned, and within what period, is being finalised. Ask us before ordering if this matters to your decision — we will confirm in writing.
Getting a decision
Until the terms above are settled, we will not hide behind their absence: if you have a refund or cancellation question, contact us and we will give you a clear answer in writing before you commit.